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ServiceNow Certified Implementation Specialist - Hardware Asset Management Sample Questions (Q26-Q31):

NEW QUESTION # 26
An event runs each night to send reminders to contract administrators about contract expiration dates (e.g., so they can renew or renegotiate the contract). By default, when does the contract administrator receive these notifications? (Choose four.)

  • A. Day of expiration
  • B. 10 days before
  • C. 60 days before
  • D. 1 week before
  • E. 90 days before
  • F. 30 days before

Answer: A,C,E,F

Explanation:
Explanation
According to the ServiceNow Hardware Asset Management overview document1, the lease contract expiration flow sends notifications to the contract administrator before a lease contract expires and helps them act on the leased assets to return the asset or extend the contract.
According to the ServiceNow Elite blog post on contract management2, when the contract.expiration event runs on the Contract [ast.contract] table each night, an email message is sent to the person identified as the contract administrator at the following times:
90 days ahead of the contract expiration date
60 days ahead of the contract expiration date
30 days ahead of the contract expiration date
Day of expiration
Therefore, the correct answer is C, D, E, and F.
References:
1: Hardware Asset Management overview - ServiceNow - Now Support
2: Contract and renewal management - ServiceNow
3: Contract Management - ServiceNow Elite
4: Email notification condition for contract expiration - ServiceNow


NEW QUESTION # 27
A contract can be cancelled when the State is what?

  • A. Rejected
  • B. Expired
  • C. Active
  • D. Inactive

Answer: C

Explanation:
Explanation
According to the ServiceNow Hardware Asset Management documentation, a contract is a record of the terms and conditions that govern the relationship between a vendor and an organization. A contract can have different states that indicate its status and lifecycle. The states are:
Draft: The contract is being created or modified and has not been submitted for approval.
Requested: The contract has been submitted for approval but has not been approved yet.
Active: The contract has been approved and is in effect. You can cancel the contract in this state, if you want to terminate it before its end date due to various reasons, such as breach of contract, mutual agreement, or vendor performance1.
Expired: The contract has reached its end date and is no longer valid. You cannot cancel the contract in this state, but you can renew it or extend it.
Renewed: The contract has been renewed for another term with the same or modified terms and conditions. You cannot cancel the contract in this state, but you can renew it or extend it again.
Extended: The contract has been extended beyond its original end date with the same terms and conditions. You cannot cancel the contract in this state, but you can renew it or cancel it.
Canceled: The contract has been terminated before its end date. You cannot cancel the contract in this state, but you can reactivate it or delete it.
Rejected: The contract has been rejected by the approver. You cannot cancel the contract in this state, but you can edit it or delete it.
References:
ServiceNow Hardware Asset Management: Contract and renewal management
ServiceNow Hardware Asset Management: Contract states


NEW QUESTION # 28
What functionality enables you to automatically create asset records from information provided by your vendor while your assets are still in transit?

  • A. Advanced Delivery Notification (ADN)
  • B. Automatic Asset Notification (AAN)
  • C. Advanced Vendor Notification (AVN)
  • D. Automatic Shipment Notification (ASN)
  • E. Advanced Shipment Notification (ASN)

Answer: E

Explanation:
According to the ServiceNow Hardware Asset Management documentation, an advanced shipment notification (ASN) is a document that provides detailed information about a pending delivery. The purpose of an ASN is to notify the customer when shipping occurs and provide physical characteristics about the shipment so the customer can be prepared to accept delivery. You can use ASNs to automatically create asset records in ServiceNow Hardware Asset Management by importing the data from the ASN document.


NEW QUESTION # 29
Assets can be scanned and created in ServiceNow via the Agent mobile application in which scenarios?
(Choose two.)

  • A. Create multiple assets listed on a contract PDF scan
  • B. Create a single asset via barcode scan
  • C. Create a single asset via Name search
  • D. Receive one or multiple assets from a purchase order

Answer: B,D

Explanation:
The ServiceNow Agent mobile app allows the user to scan and create assets in ServiceNow in various scenarios123.
One scenario is to create a single asset via barcode scan. The user can scan the barcode or QR code of an asset and fill in the required fields to create an asset record in ServiceNow1.
Another scenario is to receive one or multiple assets from a purchase order. The user can scan the barcode or QR code of a purchase order and view the list of assets to be received. The user can then scan the assets and confirm the receipt in ServiceNow1.
The other scenarios, such as creating multiple assets listed on a contract PDF scan or creating a single asset via Name search, are not supported by the ServiceNow Agent mobile app123. References:
ServiceNow Agent app - Product Documentation: San Diego - Now Support Portal Hardware Asset Inventory Management - ServiceNow Automation Simplifies Hardware Asset Management - ServiceNow Blog


NEW QUESTION # 30
When activating Hardware Asset Management (HAM) in an instance already running Field Service Management (FSM), how do you configure asset tasks for existing incident, change, and work order flows?

  • A. Stop the scheduled FSM jobs, activate HAM, then restart the scheduled FSM jobs
  • B. No configuration is required: asset tasks automatically activate behind the scenes
  • C. Activate HAM, then run scheduled job "Asset - Create FSM asset tasks" to insert the asset tasks
  • D. Activate HAM and then re-run the scheduled FSM jobs

Answer: C

Explanation:
To activate HAM, navigate to System Definition > Plugins and search for Hardware Asset Management. Click Activate/Upgrade and follow the instructions1.
To run the scheduled job "Asset - Create FSM asset tasks", navigate to System Definition > Scheduled Jobs and search for the job name. Click Execute Now to run the job immediately or set a schedule for it to run periodically2.
The scheduled job will create asset tasks for existing incidents, changes, and work orders that have assets associated with them. The asset tasks will be linked to the parent records and will have the same state and assignment group as the parent records2.
The asset tasks will allow the asset managers to track and manage the assets involved in the service delivery processes3. References:
1: Hardware Asset Management - ServiceNow
2: Asset - Create FSM asset tasks scheduled job
3: Hardware Asset Management and Field Service Management integration


NEW QUESTION # 31
......

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